Refund and Return Policy
1. Overview
At ThinkLocker, we strive to provide our users with a valuable and satisfying learning experience. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward return and refund policy to ensure your satisfaction.
2. Eligibility for Returns and Refunds
Digital Products and Subscriptions: Due to the nature of digital products and subscriptions, we offer refunds within 14 days of purchase.
Promotional and Discounted Items: Refunds for items purchased during promotional periods or at a discount will be processed at the promotional price.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email our customer support team at [support@thinklocker.com] with your order details, including your name, email address used for the purchase, order number, and a brief explanation of why you are requesting a refund.
Review Process: Our team will review your request and may ask for additional information if necessary. This process typically takes 5-7 business days.
Refund Approval: If your refund request is approved, we will process the refund to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4. Exceptions
Non-refundable Items: Certain items and services, such as personalized lockers, instructor-led classes, and specific promotions, may be non-refundable. These items will be clearly marked as non-refundable at the time of purchase.
Technical Issues: If you experience technical issues that prevent you from accessing the content, please contact our support team immediately. We will work to resolve the issue and ensure you have access to your purchase.
5. Changes to this Policy
ThinkLocker reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund practices.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
ThinkLocker Customer Support
Email: support@thinklocker.com
Phone: (231) 714-4533
Address: 6625 Echo Valley Road Empire, MI 49630
Thank you for choosing ThinkLocker. We appreciate your business and are committed to providing you with a positive learning experience.